At the heart of every business is a complicated web of processes that form the foundation for all operations. These business processes are the lifeblood of the organization and typically include all of the humans and systems that exist within the enterprise. Since they play such a central role, business processes must be as efficient as possible to make the business as effective as possible. As a result, finding ways to automate and improve business processes has become a major focus for today’s organizations as they struggle to find ways to become more agile and responsive to changing business climates.
In fact, an entire market—business process management—has grown out of the desire to improve existing business processes and build new processes and services that will differentiate a business from its competitors. Business process management (BPM) solutions aim to provide enterprises with a common platform that can tap into all resources, both human and system-based, to create, manage and optimize effective business processes that span the enterprise. BPM solutions can help organizations to maximize their existing technology and human infrastructure by linking existing systems and automating tasks that can free humans up to add value elsewhere within the enterprise.