CommerceQuest

June 16, 2004

Legacy and niche applications, databases, mainframes, and systems are (and will continue to be) important components of many organizations’ IT infrastructures. Being an enterprise BPM player requires connectivity and integration of processes running on legacy and mainframe systems, along with newer applications and systems. One company with strong potential to capitalize on the opportunity this challenge presents is CommerceQuest.

Over the years, CommerceQuest has become well known for its enterprise integration solutions and strong legacy data connectivity solutions for G2000 companies. More recently, CommerceQuest has taken its strong integration and data connectivity technology and applied it to the emerging BPM market. The resulting product suite, TRAXION EnterpriseBPMS, contains much of the technology that the company’s longstanding customers have utilized.

CommerceQuest positions itself as a combination of workflow, EAI, and B2Bi to create BPM solutions both internally and externally. Currently, CommerceQuest is privately held and has 130 employees, with revenues estimated by Upside Research of $20 million, 70% from the United States and 30% international. It is headquartered in Tampa, Florida, with an office in London as well.

The company has a laundry list of impressive customers from its early days providing integration solutions, among them leading retailers such as Wal-Mart, Home Depot, Publix, and financial services provider Citibank. However, one issue for CommerceQuest’s growth is its lack of visibility and name recognition at many enterprises-even when the companies are using CommerceQuest products. Since it has mostly been an IT sell (almost a utility sell) to date, many Fortune 500 type organizations have the CommerceQuest tools running mission-critical processes, but don’t even recognize the name CommerceQuest as being the tools behind these processes.

Upside Uptake
While many BPM solutions work with EAI products to connect to various legacy resources, CommerceQuest has years of experience in data connectivity and integration with specialized retail and other niche systems, and has used these experience as the foundation for their TRAXION EnterpriseBPMS solution. Upside Research was impressed with the tight legacy integration that TRAXION EnterpriseBPMS enables, as well as its simulation capabilities.

CommerceQuest is trying to gain traction in the market with hot-button issues such as Sarbanes-Oxley and executive dashboards that provide support for key performance indicators (KPIs). The company’s strongest vertical is still retail, however. Upside Research believes that as a niche player, CommerceQuest has particularly strong capabilities in the retail vertical. However, for broader success in the BPM market, the company needs to make several high-profile wins in other vertical markets.

NOTE: For more information on CommerceQuest and TRAXION EnterpriseBPMS, download our recent Product Brief on CommerceQuest.

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